Shipping policy
Shipping Policy
Last updated: 18 September 2026
Read this before you order. Completing a purchase is your acceptance of every term below.
1. Delivery timeframe: you are agreeing to wait
Delivery takes 2 to 4 weeks from the date of purchase, depending on your location. This is disclosed on the product page, in the cart and at checkout before payment is taken.
By completing your purchase you expressly acknowledge and agree that:
- this is an estimate, not a guaranteed date
- delivery may take longer for the reasons in Section 7
- you have accepted this waiting period as a condition of purchase
- a delay within, or reasonably beyond, this window is not a failure to deliver and is not grounds for cancellation or a refund
- "I did not realise it would take that long" is not grounds for a refund. The timeframe is shown on the product page, in the cart and at checkout before payment is taken
If a 2 to 4 week wait does not suit you, please do not order.
1.1 Processing time
Orders are reviewed and entered into fulfilment within 1 to 3 business days of payment. Transit makes up the remainder of the 2 to 4 week window. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday begin processing the next business day.
Delivery times may extend during peak periods including Black Friday, Christmas and New Year.
1.2 Cancellations and changes
Orders enter fulfilment immediately. Once an order has been dispatched it cannot be cancelled, amended, redirected or refunded.
Before dispatch, email support@snowdrip.co with your order number and we will cancel or amend it if it has not already been processed. We cannot guarantee a change can be actioned in time.
Colour, size and bundle selections cannot be changed after dispatch.
2. Delivery address: your responsibility
You are responsible for supplying a complete, correct and current delivery address. Check it carefully before paying, including unit or apartment number, street, suburb or city, state or region and postcode.
Address changes must be requested in writing to support@snowdrip.co immediately and cannot be made after dispatch.
We are not liable, and no refund or free replacement is issued, where:
- the address supplied was incorrect, incomplete or outdated
- the recipient name was wrong or unrecognised at the address
- delivery failed because nobody was available to receive the item
- the parcel was refused by the recipient
- the parcel was held at a depot or collection point and not collected within the carrier's holding period
- the parcel was returned to sender for any of the reasons above
- the parcel was recorded as delivered by the carrier and then went missing from the delivery location, was stolen, or was taken in by another person
Where a re-delivery, depot storage or re-shipment is needed because of an address error, those costs are payable by you before the item is sent again.
3. Shipping rates
Shipping is calculated at checkout and shown before payment. Free shipping applies automatically on orders over $70.
Original shipping charges are not refundable, except where an entire order is refunded due to our error.
4. Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves our facility.
- tracking can take 2 to 5 business days to show its first scan after the email is sent. This is normal and does not mean the parcel is lost
- tracking is updated by the carrier, not by us. We cannot change or speed up carrier scans
- if tracking has not updated for 10 or more consecutive business days, email support@snowdrip.co with your order number and we will open an enquiry with the carrier
- check your junk and promotions folders before contacting us about a missing confirmation email
5. Multiple parcels
Bundles may ship in more than one parcel, may leave on different dates and may arrive on different days. Receiving part of your order does not mean the rest is lost. Each parcel has its own tracking number.
6. Inspect on arrival
Check your order on arrival. Any damage, fault or incorrect item must be reported to support@snowdrip.co within 7 days of the delivery timestamp recorded by the carrier, with the photographic evidence set out in our Refund and Return Policy. Do not discard the packaging until any claim is fully resolved.
7. Delays outside our control
Delivery estimates are not guarantees. Delays may occur for reasons outside our reasonable control, including:
- carrier delays, depot backlogs, misrouting and failed delivery attempts
- customs inspection, clearance backlogs and border processing
- freight capacity shortages, flight rescheduling and port congestion
- peak seasonal volume, including Black Friday, Christmas and New Year
- public holidays in the country of origin or destination
- severe weather, natural disasters, strikes, civil disruption and other force majeure events
- incorrect or incomplete address details supplied at checkout
Delays of this kind are not grounds for cancellation or a refund. We will keep you updated and work with the carrier to resolve any issue.
8. Lost parcels
A parcel is treated as lost only once the carrier has formally declared it lost following an enquiry.
- enquiries are opened once tracking has shown no movement for 10 or more consecutive business days
- carrier investigations commonly take 10 to 20 business days to conclude
- where a parcel is formally declared lost in transit, we send a free replacement at our cost
- where tracking confirms delivery, the parcel is not treated as lost. Items recorded as delivered and subsequently missing from the delivery location are not covered, and should be reported to the carrier and, where relevant, to your local authorities
9. Customs, duties and import taxes
For international orders:
- any customs duties, import taxes, brokerage fees or handling fees charged by the destination country are payable by you and are not included in the price or the shipping charge
- these charges are set by your government and its carriers. We cannot predict, control or refund them
- refusing to pay import charges is not grounds for a refund. Where a parcel is returned to sender or destroyed by customs because charges were unpaid or the parcel was refused, no refund is issued
- you are responsible for ensuring the item may lawfully be imported into your country
10. Undeliverable and returned parcels
Where a parcel is returned to us as undeliverable we will contact you at the email supplied with your order. You may have it re-sent, with re-shipping costs payable by you.
If we receive no response within 14 days of contacting you, the order is treated as abandoned and no refund is issued.
11. Duplicate orders
If you believe you have placed a duplicate order in error, email support@snowdrip.co immediately. We will try to help, but we cannot guarantee a duplicate can be stopped once it has entered fulfilment.
12. Payment disputes and chargebacks
You agree to contact us at support@snowdrip.co and allow us a reasonable opportunity to resolve any shipping issue before initiating a chargeback, dispute or claim with your bank, card issuer or payment provider.
- a delay within, or reasonably beyond, the disclosed 2 to 4 week window is not a valid basis for a dispute, because you accepted that timeframe as a condition of purchase
- an unclaimed, refused or incorrectly addressed parcel is not a valid basis for a dispute
- a parcel confirmed as delivered by carrier tracking is not a valid basis for a non-receipt dispute
- where a dispute is raised, we supply the payment provider with your order record, timestamped proof of your acceptance of these terms at checkout, the delivery timeframe disclosure shown to you before payment, the full communication history, and carrier tracking and delivery confirmation
- accounts associated with fraudulent or bad faith disputes are blocked from placing future orders
Contacting us first is faster than a dispute, and in almost every genuine case we resolve it directly.
13. Contact
Put your order number in the subject line. We reply within 24 to 48 hours on business days. Enquiries sent by social media comment or direct message are not monitored and do not satisfy the notice requirements in this policy or in our Refund and Return Policy.
14. Changes
We may update this policy at any time. The version published here when you order governs your purchase.